RESOURCES A Unified Model for Developing an Ombudsman Function Frequently Asked Questions (FAQ) U.S Government Accountability Office (U.S. GAO) Reports Alternative Dispute Resolution: Employers' Experiences With ADR in the Workplace, GGD-97-157 - August 1997 Human Capital: The Role of the Ombudsmen in Dispute Resolution, GAO-01-466 - April 2001

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